FAQs
If you have any questions about my jewellery then this is a good place to start.
How is your jewellery made?
All of my designs start with an original illustration. Each piece is laser etched and cut in sustainable birch plywood which is then intricately hand painted, varnished and made into jewellery.
Do you do commissions?
I’m sorry but I am not able to take on commissions. There just aren’t enough hours in the day unfortunately!
How should I look after my jewellery?
Following these tips will help to keep your jewellery looking lovely
- Avoid contact with water. Remove before showering / bathing etc.
- Remove before sleeping.
- Avoid spraying perfume directly onto your jewellery.
- Try to avoid using hairspray near your jewellery as this could make it sticky.
- It is best not to leave your jewellery in direct sunlight. To keep it looking its best store in a box, pouch or in a drawer.
Do you do repairs?
Care and Repair Service
If your much loved jewellery is in need of some TLC, I’m here to help. Just like your clothes, if your jewellery has been well worn it can be susceptible to general wear and tear.
If you’d rather not replace your much loved piece, I now offer a jewellery care and repair service. This includes fixing and replacing chains, or giving your much loved piece it a bit of a freshen up.
If your jewellery needs some attention for whatever reason within 6 months after purchase, I will happy do it free of charge. After this time I will class it as general wear and tear, and can offer the following options:
Chain Replacement
Antique Gold £6.50
Silver Plated £8.50
(including return postage to customer)
Freshen Up
I will clean and touch up any painted areas in need of a freshen up
£10 (including return postage to customer)
If you are interested in this service please email me at layla@layla-amber.co.uk including a photo of the item that you would like looked at, and I will get back to you as soon as possible.
What kind of metal do you use?
The earring posts and backs are silver plated. The chains I use for my necklaces are an alloy that are nickel safe.
Can you track my order?
Your order can only be tracked if a tracked delivery option was chosen when your order was placed. If you chose this option then your tracking number will be in your dispatch email (these sometimes find their way into your junk folder) If you haven’t received it drop me an email and I’ll be happy to help.