Layla Amber - Shipping & Returns

 

Last Order Dates for Christmas Delivery

UK – 13th December
Europe – 3rd December
USA – 3rd December
Rest of the World – 26th Nov

Please note that if you order after these recommended dates, then your order may not arrive in time for Christmas. If you would like your parcel to be trackable please get in touch.

About Your Order

All pieces are handmade to order. It can take between 3 – 7 working days before your order is dispatched. If you need your order by a specific date please contact me before ordering and I will let you know if this is possible.

UK orders

Standard delivery charge for UK orders is £1.50. Orders are sent with Royal Mail first class and should only take a few days to arrive once it has been sent.

In rare cases it can take a bit longer (especially during busy times of the year) If your order hasn’t arrived within 10 days please get in touch. If you would like your order to be trackable please contact me before ordering and I will adjust the postage cost for you.

International orders

International delivery will cost £2.50. They are sent with Royal Mail Airmail and will take between 5 – 14 days to reach you.

If your order hasn’t arrived within 20 days please contact me. If you would like your order to be trackable please contact me before ordering and I can adjust the postage cost for you. Please note that International orders may be subject to customs charges out of my control.

Returns

If you should wish to return an item please get in touch using the contact page and let me know your name, order number and reason for wanting to return the item. I will then let you know the return address and will arrange a refund for you (excluding delivery fees).

The item will need to be returned to me within 7 days in it’s original, unworn condition.

For hygiene reasons I am unable to accept returns on earrings.

Please retain your paypal confirmation email as this acts as your receipt.

Packaging

Your order will come beautifully packaged tied up with string. I will happily include a message for a gift recipient upon request.